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Cert++

Resource Pack
·Study Checklist

Business Analyst

Study Progress
0/141
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Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative. 0/7

Discover how a customer is leveraging existing products to establish the current state. 0/4

Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle. 0/5

Apply the implementation lifecycle for planning business analysis activities. 0/5

Analyze the customer's Salesforce environment(s) to identify opportunities and constraints. 0/3

Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions. 0/5

Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs. 0/4

Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams. 0/11

Given a scenario, choose the most effective technique for eliciting business needs from stakeholders. 0/11

Explain how to move from current state analysis to an agreed future state design. 0/4

Given a scenario, manage competing priorities to obtain stakeholder consensus. 0/8

Demonstrate how to define the scope of a complex business process and break it down into manageable steps. 0/4

Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state. 0/8

Document business processes in a version controlled repository to manage scope. 0/2

Understand the differences between scope, requirements and user stories. 0/8

Engage stakeholders to identify, validate, and prioritize requirements. 0/10

Document requirements in a version controlled repository to manage scope. 0/3

Understand the components of a user story to perform thorough analysis. 0/10

Demonstrate how to write acceptance criteria that convey the requirements and are ready for development. 0/7

Document user stories in a version controlled repository to manage scope. 0/4

Support and validate project delivery to ensure the solution meets the requirements. 0/9

Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements. 0/9