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Agentforce Specialist
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AI Agents
35%
0/53
Given a use case, manage deterministic behavior for the agent using filters and variables.
0/8
Explain how an agent works and how the reasoning engine powers Agentforce.
0/10
Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions based on agent types.
0/13
Explain how to manage Agentforce security, including the concept of the Agent User and how it applies to an Employee Agent, Service Agent, or Sales Agent.
0/10
Given a scenario, identify when to use an Employee agent, Service agent, or Sales agent.
0/6
Explain the process for connecting agents to various channels such as digital experience, email, and Slack.
0/6
Prompt Engineering
20%
0/41
Given business requirements, identify when it's appropriate to use Prompt Builder.
0/4
Identify the right user roles to manage and execute prompt templates.
0/4
Identify the considerations for creating a prompt template using field generation and flex types.
0/10
Given a scenario, identify the appropriate grounding technique.
0/9
Explain the process for creating, activating, and executing prompt templates.
0/9
Explain how to use best practices for writing effective prompts.
0/5
Data Cloud for Agentforce
20%
0/24
Explain the considerations of Agentforce Data Library and its types.
0/8
Identify the considerations for retrievers in Data Cloud such as individual and ensemble.
0/8
Given a scenario, identify the considerations for search type such as keyword, vector, and hybrid.
0/8
Development Lifecycle
20%
0/26
Given a scenario, test an agent using Agentforce Testing Center.
0/13
Identify the considerations for deploying an agent from sandbox to production.
0/7
Explain the process for managing and monitoring agent adoption.
0/6
Multi-Agent Interoperability
5%
0/14
Explain the purpose of Model Context Protocol (MCP) and its use cases.
0/6
Explain the purpose of agent to agent protocol.
0/4
Given a scenario, identify when it's appropriate to use Agent API.
0/4